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Details
Minimize IT support wait times with automated ticket management that categorizes requests by priority, assigns them to the right teams, and gathers feedback for continuous improvement. Enhance resolution speed and streamline your support process to keep your organization running smoothly.
Agents
Issue Classification Agent
An agent that assesses and categorizes incoming IT issues and assigns priority levels.
Knowledge Base Agent
An agent that provides suggested solutions for common problems, like password resets or software troubleshooting, pulling from an internal knowledge base.
Ticket Routing Agent
An agent that analyzes the complexity of incoming tickets and assigns them to the appropriate support team.
Feedback Resolution Agent
An agent that follows up with users after finding a resolution to ensure issues were properly addressed and collects feedback on the support experience.
Category
Productivity
Tags
Issue Classification Agent
An agent that assesses and categorizes incoming IT issues and assigns priority levels.
Knowledge Base Agent
An agent that provides suggested solutions for common problems, like password resets or software troubleshooting, pulling from an internal knowledge base.
Ticket Routing Agent
An agent that analyzes the complexity of incoming tickets and assigns them to the appropriate support team.
Feedback Resolution Agent
An agent that follows up with users after finding a resolution to ensure issues were properly addressed and collects feedback on the support experience.